Privacy Policy and Terms of Use

12 August 2026
Author: Logsteer

Privacy Policy

Scope of this Privacy Policy

This Privacy Policy describes how Logsteer collects, uses, stores and shares personal data when you use the Logsteer platform, websites, support and related services, and the rights and choices available to data subjects.

When we refer to "Logsteer", we mean the legal entity acting as a controller for its own business purposes or as a processor when processing data in accordance with the Customer's documented instructions, as further explained in the section "Identification of the controller and processor".

This Policy applies to the Logsteer multi-tenant SaaS platform, including related web, mobile and desktop applications (collectively, the "Services"), Logsteer.com and other associated websites (collectively, the "Websites"), as well as sales, contracting, support and other business interactions. If you do not agree with this Policy, do not use the Websites, and arrange your use of the Services with the organisation that has granted you access.

This Policy does not apply to third-party applications and software that the Customer independently enables or connects to the platform ("Third-Party Services") to the extent that those third parties act as separate controllers. The provision and use of the Services are also governed by the Terms of Use, the quotation, a separate agreement and, where applicable, a data processing addendum. The legal entity contracting for the Services (the "Customer") manages its organisational workspace (the "Organisation"), Authorised Users and the content processed through their accounts ("Customer Data").

Logsteer's identity and contact details

The Services are provided by Logsteer d.o.o. za informatičke usluge, Poljica 95, 23235 Vrsi, Croatia, Croatian personal identification number (OIB): 19996776682, registered with the Commercial Court in Zadar under number 110136827. For business enquiries, contact us at [email protected], and for privacy and data protection matters at [email protected] or [email protected].

Information we collect and receive

Logsteer may collect Customer Data and other information needed for contracting, operating, securing and improving the Services ("Additional Information") in the ways described below.

Customer Data and user content

Customers and Authorised Users may enter and process data in the Services depending on the Organisation's configuration and the contracted modules. This data may include details of clients, contacts and employees, addresses, enquiries, quotations, orders, work orders, projects and their stages, tasks, working time, deadlines, responsible people, products, prices, warehouses, stock, service and field records, forms, files, photographs, attachments, signatures and generated PDF documents. Depending on the enabled features, processing may also include chat, email, SMS and push communications, complaints, process statuses, reports, forecasts, import and export files, AI prompts, responses and knowledge sources, an activity audit trail and other data the Customer chooses to process in the Services.

The Customer determines which data it enters, which modules it uses, which Authorised Users it adds, which access rights it assigns and with whom it shares data. The Customer is responsible for the lawfulness, accuracy, quality and suitability of Customer Data and for the legal basis for its processing. Logsteer generally processes this data as a processor in accordance with the Customer's instructions and the agreement.

Additional Information we collect, generate or receive:

1. Organisation and account information

To create or update an Organisation account, you or the Customer provide a name, business contact details, email address, telephone number, credentials and other account data. For paid plans, we process information needed for quotations, invoices and payment records, such as company name, address, OIB, contracted plan, payment status and reference. Where a separate billing provider is used, it may process payment data under its own terms and privacy policy.

2. Usage information

Service metadata: use of the Services generates metadata about the Organisation, active modules, licences, features used, storage volume, AI requests, messages, synchronisations, errors and other events needed for operation, security, support, billing and enforcement of agreed limits.

Log data: as with most web services, servers automatically record information such as IP address, browser, access time, language preferences and cookie data.

Device data: device type, operating system, settings, application and device identifiers, push notification tokens, error data and application version, depending on the device, permissions and settings.

Location data: approximate location may be estimated from an IP address, business address or device data. Precise location, when used by a particular feature, is processed only with an appropriate legal basis, device permission and Customer settings.

3. Cookie information

We use essential cookies and local storage for sign-in, security and preferences, and analytics and marketing technologies to measure and improve performance only where there is an appropriate legal basis or consent.

4. Third-Party Services

The Customer may enable or restrict integrations. When enabled, Logsteer and the integration provider may exchange the data needed for the integration to work. Integrations and subprocessors may include cloud storage, AI processing, newsletters, customer support, online meetings, maps, push notifications, and email and SMS delivery.

5. Contact information

If an Authorised User adds contacts manually or by import, the Customer confirms that it has an appropriate legal basis for collecting and using those contacts and communicating with them, and that it respects unsubscribes, objections and communication preferences.

6. Third-party data

We may receive data from contractual partners, integrations and publicly available business sources to provide the Services, handle enquiries, prevent misuse and develop business relationships, to the extent permitted by applicable regulations.

7. Additional information you provide

We also collect information you provide through forms, newsletters, sales enquiries, support conversations, Tawk.to chat, events, demonstrations or other communication channels.

How we use information

We process Customer Data in accordance with the Customer's instructions, contractual provisions and applicable regulations to enable the contracted features. In this relationship, Logsteer is the processor and the Customer is the controller, determining the purposes, data categories, retention periods and people authorised to access the data.

We use Additional Information for our legitimate interest in operating the Services, Websites and business, including:

delivering, maintaining, protecting and improving the Services;
complying with laws and regulatory obligations;
responding to enquiries and providing customer support;
operating and developing contracted modules, including CRM, work orders, projects, tasks, planning, inventory, field work, forms, documents, communications, AI, reports and automations;
security notifications and important operational messages;
billing, account administration and licence records;
preventing misuse, fraud and security incidents.

AI, automations and predictive features

If the Customer enables an AI expert, AI assistant, predictions, dictation, search, automations or similar features, relevant prompts, instructions, documents, knowledge sources, business data and generated responses may be processed and sent to a contracted AI service provider to fulfil the request. The Customer decides which data to send and confirms that it has an appropriate legal basis for processing it.

Logsteer does not independently use Customer Data to train general-purpose AI models unless this is expressly agreed in writing. Processing, retention and use of data by the AI provider are governed by the agreement with that provider, its applicable policies and Logsteer's account settings. AI results may be inaccurate, incomplete, outdated or not reproducible and must be checked before any legal, financial, personnel, safety or other significant business decision.

Logsteer AI does not provide legal, tax, financial, technical, medical or other professional advice. Unless expressly agreed and lawful, Logsteer does not make decisions producing legal or similarly significant effects on data subjects solely through automated processing.

Data retention

We retain Customer Data in accordance with the Customer's instructions and the agreement. Data is generally retained while the Services are actively used. After use ends, data may be retained for up to 12 months to allow the Customer to request an export, renew the agreement or resolve outstanding obligations, after which it is deleted or irreversibly anonymised, unless the law, a dispute or a written agreement requires otherwise.

The Customer may request earlier deletion by emailing [email protected], provided the request is made by an authorised person and deletion does not conflict with the law, security, third-party rights or the need to preserve evidence. Deletion of Organisation data may be irreversible.

Backups and technical records may be retained through an additional regular cycle for system recovery, business continuity, security and fulfilment of legal obligations. Backup data is not intended for routine individual access and is deleted, overwritten or anonymised according to the backup cycle, unless longer retention is needed because of the law, a dispute or a security incident.

Log data, audit trails and technical records may be retained longer where needed for security, evidence of system activity, fraud prevention, dispute resolution or regulatory compliance. An audit trail is a technical record of events, not a guarantee of a person's identity or the completeness of evidence outside the Services.

Marketing and analytics technologies

We use a combination of first-party and third-party technologies, including cookies, pixels and browser storage, for secure Website operation, customer support, analytics, campaigns and performance measurement. Optional technologies are enabled in accordance with consent settings.

Newsletter and direct marketing

If you subscribe to our newsletter or marketing messages, we may send information about news, offers and features through a newsletter management system, including Listmonk. We process contact details, subscription status, unsubscribes and delivery data for this purpose. You can unsubscribe at any time using the link in a message.

Communication modules, SMS and email messages

If the Customer uses communication modules, the Services may enable sending, receiving and recording emails, SMS messages, internal chat messages, push notifications and other communications related to clients, work orders, tasks or projects. This may involve processing content, recipients, senders, attachments, delivery statuses, unsubscribes, sending times and device identifiers. The Customer is responsible for the legal basis, recipients, content and compliance with rules on electronic communications, privacy and direct marketing.

Logsteer may provide technical functionality for unsubscribing and recording communication preferences, but the Customer determines the content, recipients and purpose of communications and is responsible for keeping lists up to date and respecting objections. Delivery depends on external email and SMS providers, operators, networks, devices and recipients' settings and cannot be guaranteed.

Meta (Facebook) Pixel

We use Meta Pixel to measure advertising effectiveness and create custom audiences. As an independent provider, Meta may process data in accordance with its own privacy policies and user settings. Logsteer uses Meta Pixel only where there is an appropriate legal basis, including consent where required.

Google Analytics and Google Ads

We use Google Analytics to understand Website use and Google Ads to track conversions and deliver more relevant advertising. We may use Tawk.to chat to provide support on the Websites, and data entered into chat is processed to respond to enquiries and maintain support records. Optional tools are activated in accordance with consent settings where consent is required.

Legal basis and consent

Where required by the GDPR and other applicable regulations, we ask for your consent before activating cookies and similar technologies.

Managing cookie consent

Optional analytics and marketing cookies, pixels and similar technologies are activated only after your consent, unless another legal basis is permitted by applicable law. You can withdraw or change your consent through the cookie settings on the Websites.

Use of the Websites is not conditional on accepting optional marketing or analytics cookies. Rejecting these technologies may affect the availability of certain features but does not prevent basic use of the Websites.

Sharing and disclosure of information

in accordance with the Customer's instructions and the agreement;
to Authorised Users within the same Organisation;
to Organisation administrators to manage accounts, permissions and content;
to authorised staff and contractual partners for support, security and maintenance;
to subprocessors and integrations needed for contracted features;
to affiliated companies or business advisers subject to confidentiality obligations;
in the event of reorganisation, investment, merger, sale or transfer of the business;
in aggregated or irreversibly anonymised form;
to comply with the law and legal proceedings;
to protect rights and security and prevent fraud;
with your explicit consent where required.

Subprocessors

To provide the Services, Logsteer uses or may use subprocessors and technology partners for hosting and Azure storage, OpenAI processing, Google and Firebase features such as maps and push notifications, Listmonk newsletters, Tawk.to support, Whereby online meetings, email and SMS delivery, backups, analytics, monitoring and billing. Each provider is used only where needed for an active feature, Website or business relationship. Where it processes personal data on our behalf, we agree appropriate data protection obligations with it.

Where Logsteer acts as a processor, subprocessors are engaged with the Customer's specific or general written authorisation, in accordance with the data processing addendum. Logsteer may replace or add providers for the security, availability, lawfulness, quality or development of the Services and will notify the Customer of relevant changes and allow reasoned objections within the periods set out in the data processing addendum. Up-to-date information can be requested at [email protected].

Security

Logsteer implements technical and organisational data protection measures, including logical separation of Organisations within a shared multi-tenant environment, access controls by user and role, activity audit trails, backups and security procedures. This does not mean that the Customer receives physically separate infrastructure or that any transmission or system can be guaranteed to be absolutely secure.

Security incidents

If Logsteer becomes aware of a personal data breach affecting Customer Data, it will notify the affected Customer without undue delay, in accordance with the agreement and applicable regulations. The Customer is responsible for assessing the obligation to notify the supervisory authority and data subjects when acting as controller, unless otherwise agreed or prescribed. Authorised staff or contractual partners may access Customer Data only to the extent needed for support, maintenance, security, prevention of misuse or fulfilment of legal obligations, subject to confidentiality obligations and appropriate access controls.

Changes to the Privacy Policy

We may update this Policy from time to time. We publish all changes on this page with a new effective date, and for significant changes affecting rights or processing we may send an additional notice to the Organisation administrator by email or within the Services.

International data transfers

If personal data is transferred outside the EEA, Logsteer applies the relevant transfer mechanisms and appropriate safeguards, such as an adequacy decision, standard contractual clauses and, where needed, additional contractual, technical or organisational measures. Use of a global provider does not in itself mean that all data is transferred outside the EEA; transfers depend on the specific service, processing location and configuration.

Data protection contact

Contact: [email protected].

Identification of the controller and processor

As a rule, the Customer is the controller of Customer Data and Logsteer is its processor. Logsteer is the controller of Additional Information it processes for contracting, billing, security, its own analytics, compliance, defence of legal claims and development of business relationships. The Services are provided by Logsteer d.o.o. If a data subject contacts us about data managed by a Customer, we may forward the request to that Customer.

Your rights

Depending on applicable law, you may request access, rectification, erasure, restriction of processing, objection to processing and data portability. To exercise your rights, contact the Customer or us, depending on who acts as controller. Before taking action, we may request reasonable verification of identity and authority and may refuse or limit a request where permitted by law.

Supervisory authority

If you believe your personal data is being processed contrary to applicable regulations, you have the right to lodge a complaint with the competent supervisory authority. In the Republic of Croatia, this is the Croatian Personal Data Protection Agency, Selska cesta 136, 10000 Zagreb. Before lodging a complaint, you may contact us so that we can try to resolve your request.

Terms of Use

Contractual relationship

These Terms of Use, the accepted quotation or pro forma invoice, a separate agreement and expressly incorporated addenda form a binding agreement between the Customer and Logsteer. The Services are intended for legal entities and people acting in the course of their trade, business or profession, rather than consumers. By signing, ordering, paying, creating an Organisation or using the Services, the Customer accepts the agreed non-exclusive, limited and non-transferable right of use for the duration of the active subscription.

Acceptance on behalf of the Customer

A person who purchases licences, creates an Organisation or uses the Services on behalf of a legal entity confirms that they are authorised to accept these Terms, the quotation and related obligations on behalf of the Customer. Without that authority, they must not accept the agreement or enable others to use the Services.

Customer instructions and responsibility

Logsteer is provided as a multi-tenant SaaS service on shared infrastructure with logical separation of Organisations. A separate instance, database, storage location or dedicated infrastructure is not included unless expressly agreed in writing. The Customer determines administrators, users, settings, modules, roles and access rights and is responsible for their actions, the lawfulness and accuracy of entered data, timely deactivation of access and the suitability of the Services for its business, industry and regulatory needs.

Licences and orders

Each Authorised User must have their own active licence and must not share an account or credentials. The number of licences, modules, price, start date, duration, billing period and renewal method are determined by the quotation or a separate agreement. Additional licences, capacity and modules may be activated during the period and are charged according to the applicable quotation, price list or written agreement.

Plans, limits and additional modules

A plan may limit the number of users, clients, employees, processes, products and catalogues, storage for files and AI knowledge sources, the number of AI requests, communications, warehouses, automations, reports, integrations, support level or other resources. The applicable limits are specified in the quotation, pro forma invoice, separate agreement, current price list or description of the active plan.

When limits are reached or exceeded, Logsteer may restrict further use of the affected resource, temporarily pause processing, offer an upgrade or charge for additional capacity if agreed. Logsteer may change, replace, add or remove features, providers and methods of operation for development, security, lawfulness, quality or availability. During a period already paid for, it will not materially reduce core expressly agreed functionality without justified cause; this does not prevent urgent security, regulatory or third-party provider changes.

Service description

Logsteer is a modular platform for managing business data and work which, depending on the plan, may include CRM, contacts and addresses, enquiries and quotations, work orders and processes, tasks and working time, projects, planning and forecasts, products, catalogues, warehouses and stock, field and service work, dynamic forms, files, signatures, PDF documents, reports, audit trails, an AI expert and AI assistance, automations, chat, email, SMS, push notifications and online meetings. This description does not mean that every feature is included, permanently available or suitable for every industry; the contracted plan governs.

Third-Party Services and integrations

The Services may allow connections to third-party applications, systems or services, including Azure storage, OpenAI, Google and Firebase services, Listmonk, Tawk.to, Whereby, and email and SMS providers. Some are necessary for basic or contracted operation of the Services, while others are enabled or configured by the Customer. The Customer authorises the data transfers needed for the selected functionality and is responsible for credentials, settings, content, permissions, legal basis, fees and compliance with the terms of integrations it provides or connects itself.

To the fullest extent permitted by law, Logsteer is not liable for independent actions, decisions, content, security, availability, changes of terms, restrictions, prices or discontinuation of Third-Party Services. Delays, failures, blocking or changes by a third-party provider, operator, network or device may restrict associated functionality without liability on Logsteer's part, except to the extent that Logsteer is directly liable under mandatory law or a separate written agreement.

AI features and automations

Certain plans may include an AI expert, AI assistance, dictation, search, summaries, predictions, automations and generation of suggestions, reports or tasks. Prompts, documents and relevant Customer Data may be sent to an AI provider. Results may contain errors, fabricated statements, incorrect sources, bias, outdated information or different responses to similar prompts. They do not constitute professional advice or a guarantee of results and must not be the sole basis for decisions with significant legal, financial, personnel, safety or operational consequences.

The Customer must verify every AI result before use and is responsible for the data it sends, the people using it, the configuration and monitoring of automations, and the lawfulness and consequences of actions taken on the basis of results. The model, provider, quotas, pricing and available AI capabilities may change, and Logsteer does not guarantee the availability of any particular model, identical results or unlimited use.

Ownership and feedback

The Customer retains rights to Customer Data and grants Logsteer a limited right to host, copy, transmit, process and display it as needed to provide, secure, support and lawfully improve the Services. Logsteer and its licensors retain all rights to the platform, code, design, documentation, data models, workflows, templates, configurations, know-how and improvements. Anonymised or aggregated data that does not identify the Customer or data subjects may be used for analytics, security and development. By submitting suggestions, the Customer grants Logsteer a perpetual, irrevocable and royalty-free right to use them without any obligation to implement them or pay compensation.

Payment

Fees, currency, taxes, deadlines and billing periods are determined by the quotation or a separate agreement. Fees are payable in advance without set-off or deduction, unless otherwise agreed in writing. Additional licences, capacity, usage above limits and external provider costs may be charged separately when stated in the quotation or price list or confirmed before activation. Fees paid are non-refundable and unused periods do not carry over, except where expressly agreed or required by mandatory law. Price changes apply from the next billing period with prior notice.

Availability and support

The Services are intended to be generally available around the clock but may be unavailable due to scheduled or emergency maintenance, security work, upgrades, migrations, load, internet connections, devices, integrations or events outside Logsteer's reasonable control. Logsteer will notify the administrator in advance of significant planned outages where reasonably possible; emergency work may be carried out without prior notice.

We aim for high Service availability but do not guarantee uninterrupted availability, error-free operation, immediate notification delivery or preservation of every temporary action. Uptime, response times, credits or other remedies apply only if specifically established in a written SLA.

Support is provided through the channels available in the contracted plan, such as documentation, email ticketing, an AI assistant, live chat or telephone support. The scope, priority and channels of support depend on the plan, business hours, availability and additional contracted services. Support does not include custom development, data cleaning or entry, legal or business advice, Customer administration or support for third-party systems unless agreed in writing.

Data protection

Logsteer applies reasonable technical and organisational measures proportionate to the risk but does not guarantee absolute security. The Customer is responsible for the security of its accounts, devices, network, integrations and exported data, confidentiality of credentials, appropriate assignment of permissions, user deactivation and its own backups of exported business-critical data. The Customer must report suspected unauthorised access without delay and cooperate in limiting its consequences.

Data processing agreement

Where Logsteer processes personal data on behalf of the Customer as a processor, a data processing agreement or another appropriate data protection addendum forms an integral part of the contractual relationship in accordance with applicable regulations. The Customer warrants that it has a valid legal basis, has informed data subjects and has given lawful processing instructions, including transfers to subprocessors and outside the EEA where necessary for the selected functionality.

In the event of a conflict between these Terms and the data processing addendum regarding personal data processing, the data processing addendum prevails. Without prior written agreement, the Customer will not use the Services for data whose nature requires special regulatory, certification, location or security measures that Logsteer has not expressly accepted.

Acceptable use

The Customer and Authorised Users must not use the Services for unlawful, fraudulent, harmful or unauthorised activities, including infringing third-party rights, sending unsolicited communications, unlawful surveillance, attempting to access another Organisation, sharing or reselling accounts, sublicensing, reverse engineering, copying the platform, circumventing limits, security or penetration testing without written permission, automated bulk data extraction, public publication of performance tests, creating a competing product, disrupting operation, uploading malicious code, overloading infrastructure or processing data without a lawful basis.

Logsteer may, without liability, restrict functionality, stop communications, remove manifestly unlawful or dangerous content or temporarily suspend access when it reasonably believes that use breaches these Terms or the law, threatens another user, infrastructure, data, reputation or a provider, exceeds agreed limits, creates exceptional load or requires an urgent security response. Where the risk permits, the Customer will be given reasonable notice and an opportunity to remedy the cause.

Term and termination

A trial licence, where offered, lasts for the period stated at activation, generally 14 days, and may have limited features, support, capacity and data retention. A paid subscription lasts and renews only as specified in the quotation or a separate agreement. The agreement ends upon expiry of all licences, valid cancellation or termination. Either party may terminate the agreement if the other party materially breaches its obligations and fails to remedy a remediable breach within 7 days of written notice; no cure period is required for an irremediable breach or where the law permits immediate termination.

In the event of late payment, Logsteer may restrict or suspend access, pause processing and terminate the agreement after notice, without waiving its right to collect outstanding amounts and reasonable collection costs. The right of use ends immediately on termination, while outstanding obligations and provisions intended by their nature to survive remain in force.

Data transfer and deletion

During an active licence, the Customer may use available exports for supported data categories and formats and is responsible for downloading the data it needs before termination. Logsteer does not guarantee export of every technical record, configuration or item of data in another system's format. Special exports, migration or assistance may be charged separately. After termination, the periods set out in the Privacy Policy apply and data may be permanently deleted without recovery. Backups are for platform recovery and are not a Customer archive or a guarantee of restoring individual records.

Disclaimer of warranties

Unless expressly agreed otherwise, the Services are provided "as is" and "as available", without implied warranties of quality, continuity, error-free operation, fitness for a particular purpose, compliance with industry-specific rules or achievement of a business result. The Customer verifies all data, prices, taxes, deadlines, stock, reports, forecasts, AI results and generated documents before use. A PDF, form, audit trail or signature stored through the Services does not guarantee identity, authority, substantive or legal validity and is not a qualified electronic signature unless such a service is specifically agreed in writing. The Customer is responsible for the content, signatories, evidential value, retention and lawful use of these records.

Limitation of liability

To the fullest extent permitted by applicable law, the total aggregate liability of Logsteer and its affiliates for all claims related to the Services is limited to the fees actually paid by the Customer to Logsteer for the Services in the 12 months preceding the first event giving rise to liability. This limitation does not apply to the extent expressly prohibited by mandatory law.

To the fullest extent permitted by law, Logsteer is not liable for indirect, special, incidental or consequential loss, lost profits, revenue, opportunity, reputation, anticipated savings, business interruption, replacement solution costs or data loss, or for loss arising from user content, inaccurate entries, configuration, unauthorised accounts, exported data, integrations, undelivered communications, AI results, forecasts, automations, PDF documents or signatures. The Customer will indemnify Logsteer for reasonable losses, costs and third-party claims arising from Customer Data, unlawful communications, infringement of rights, use of integrations, actions of Authorised Users or breach of these Terms, except to the extent directly caused by Logsteer.

General provisions

Marketing references

Logsteer may use the Customer's name and logo as a business reference on its website, in presentations and in sales materials unless the Customer requests in writing that its name or logo not be used for this purpose. The Customer's trademarks will be used to a reasonable extent without implying partnership or endorsement and in accordance with the Customer's written brand guidelines.

Force majeure

Neither party is liable for delay or failure to perform, other than payment obligations, caused by events outside its reasonable control, including natural disasters, war, unrest, epidemics, strikes, cyberattacks, power or internet outages, disruptions at data centres or telecommunications and cloud providers, sanctions, regulatory measures or changes in law. The affected party will take reasonable measures to limit the impact.

Relationship of the parties and confidentiality

The parties are independent contractors; the agreement does not create a partnership, agency, franchise or employment relationship. Each party protects the other party's non-public business, security, technical and commercial information, uses it only for the contractual relationship and discloses it only to people who need it and are subject to appropriate confidentiality obligations. This obligation does not cover information that is lawfully public, independently developed or properly obtained, or disclosure required by law. Logsteer may grant strictly limited access to authorised staff and partners for support, security, maintenance and legal obligations.

Notices

Official notices may be sent to the administrator's or contractual email address, through the Services or, where appropriate, to the registered office. The Customer must keep contact details accurate. An email or system notice is deemed delivered on the first business day after sending, unless the sender receives a delivery failure notification or mandatory regulations require otherwise.

Governing law and jurisdiction

These Terms and the contractual relationship are governed by the law of the Republic of Croatia, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. Disputes arising out of or relating to these Terms, the quotation or the Services fall within the exclusive jurisdiction of the court with subject-matter jurisdiction at Logsteer's registered office, unless mandatory regulations provide otherwise. Before initiating proceedings, the parties will attempt to resolve the dispute in good faith through written negotiations.

Order of precedence

In the event of inconsistency between these Terms, the quotation or pro forma invoice, the data processing addendum, a separate agreement or other written arrangements, the following order applies unless expressly stated otherwise: the separate written agreement, the data processing addendum for personal data processing matters, the accepted quotation or pro forma invoice, these Terms and product documentation. Customer terms in a purchase order, portal or other form do not apply unless Logsteer expressly accepts them in a signed document.

Entire agreement, amendments and waiver

These Terms, the quotation or pro forma invoice and other expressly incorporated documents constitute the entire agreement between the Customer and Logsteer regarding use of the Services and replace prior proposals and representations on the same subject. Logsteer may update the Terms for legal, security or business changes. A material change applies from the date stated in the notice, generally from the next billing period, unless earlier application is necessary for legal or security reasons. Continued use after the effective date constitutes acceptance to the extent permitted by law. Failure to exercise a right does not constitute a waiver of that right.

Severability and survival

If any provision of these Terms is found to be void, invalid or unenforceable, this does not affect the validity of the remaining provisions, and the unenforceable provision will be interpreted to the fullest extent permitted to achieve its intended purpose as closely as possible. Provisions concerning outstanding fees, ownership, confidentiality, data protection, disclaimers, limitations of liability, indemnification, governing law and any others intended by their nature to survive remain in force after termination.

Assignment

The Customer may not assign its rights or obligations under the agreement without Logsteer's prior written consent, including assignment resulting from a change of control, and any attempt contrary to this provision is ineffective. Logsteer may assign the agreement, receivables or individual obligations to an affiliate, financial institution, contractual partner or legal successor in connection with financing, a corporate change, reorganisation, sale of the business or transfer of assets, with notice where required.